Ordinarily, a phone system never appears top on the list of priorities of a business owner. What should you be aware of when replacing an old phone system or installing a new one for your small business? Are you aware of the available choices and how to make the correct one? Keep in mind always that your choice of a small business phone system largely depends on your needs and expectations. Knowing of the basics is important as you choose the right phone system for your small business. Here are a few things you need to know:
Basically, there are 4 categories of small business phone systems to choose from. The first, Key System, has a key system unit (KSU), which controls all the phones available in the business. This unit controls all features and functions of every phone in the business. It allows easy supervision of the whole phone system by the operator. With new software, it is possible to expand the key system.
Another phone system that can be used by small businesses is the Private Branch Exchange (PBX). Most people know them as the large cabinets that have dedicated operators. There are small PBX systems too for small businesses. Being more familiar to many and less costly as well, PBX systems are more suitable for small businesses.
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PBX systems and Key systems have however become a bit similar as technology grows. Key systems nowadays have features that could only be found in PBX systems. Phone systems that have features and functionalities of both PBX and Key systems are called hybrids. Hybrid phone systems are also characterized by greater expandability.
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The most recent technology in the world of phone systems is the voice over internet protocol (Commonly referred to as VoIP). These do not send voice calls via phone lines but rather through a broadband connection. VoIP phone systems are less costly and give higher quality calls than traditional phone systems.
A KSU-less system may be the best option if you have a very small business with 2 to 10 employees. These kinds of phone systems are similar to Key systems except that they don’t have a central unit. A good thing about KSU-less phone systems is that they aren’t permanently wired into the buildings like most phone systems. The technology is wholly contained in the phones. You don’t need to worry, therefore, about transferring any sophisticated equipment in case you are moving your business to another building.
You should at all times try out a new phone system before settling on it. If you want to avoid making future payments for wirings, be sure to ask your installer to provide more wiring than you currently need. Also consider the number of staff you have before choosing a phone system.